In today’s world, everything and everyone is ‘always on, 24/7’. We’re not about that at Virtual PA Co, we’re about personal relationships and real people, not faceless, relentless availability.
We offer a highly bespoke and personalised service. We allocate you a couple of named PAs who will get to know you and your business. You and your repeat clients will recognise their voices when you call. You’ll manage them and develop them like you would your own employee. We’re really dedicated to providing a boutique service where you genuinely get all the benefit of your own recruits without the hassle of a payroll, paye and all the associated legalities and vagaries associated with employment, not to mention, sickness, holiday and maternity leave.
This is because we offer you the chance to effectively have your own team member without all the hassle of having your own team member – which also means they can’t work 24/7.
We also recognise that everyone needs to rest, including you!
‘Enoughonomy’ – for the sake of the planet we also know that there is a huge need to move away from constant consumerism and the quest for uncontrolled growth.
Mental health – of business owners and everyone alike. ‘Always on’ is not always a good thing.
And, it’s just a nicer feeling that we can proudly know that (unless they want to) our team don’t have to work unsociable hours. Our ambition is to shift to a four day working week (don’t worry, we’re not binning Fridays!), so that they can have more family, friends and free time.
We also wonder, does it really matter? Given the number of companies (especially since Covid) who don’t seem to feel a need to answer or even call back. Anyone else feel customer service levels have plummeted and we all have to largely suck it up? (NB spot the opportunity to clean up with some responsive front of house and well-managed expectations).
Naturally we want to be responsive to our client needs, and many of them who require out of hours cover have us divert their calls to a call centre overnight, their Virtual PA then takes back the calls during the day, and is familiar enough and well trained enough to do the detailed and highly skilled aspects of the role. Should the need become evident that longer hours are needed, we’ll work to achieve it, but in the hope that a healthier for all (including mother earth) balance can be found, in the interim, we’re owning our stance on operating hours and proud of it too.
Check out more of us and who we are here:
About Virtual PA Co | Outsourced call handling and admin support
